Refund policy
Product exchange and return policy
All purchases made in our online store have a period of 14 days in to exchange the item(s) ordered, once the item(s) have been delivered in perfect condition, in the same condition in which they were sent, with the respective fabric and paper labels, packaging, original documents and accessories.
If the product doesn't meet all of these requirements or if it is altered, washed, worn, has odors or fragrances or is in any way damaged by incorrect use, the exchange or return will be refused.
We accept returns up to 14 days after receiving confirmation that the item has been delivered.
Shipping costs for items to be exchanged or returned are borne by the customer. However, the subsequent shipment of the exchange item is the responsibility of the brand.
LEA RODRIGUES is not responsible for the incorrect use of items or for washing them incorrectly. We recommend that you follow the washing instructions in the “Care and Composition” section.
Exchange procedure
If you wish to exchange a product, you must contact our Customer Service by sending us an e-mail to formalize the exchange.
The customer must inform LEA RODRIGUES of their wish to exchange/return the product by sending an email within fourteen (14) days of the product being delivered to the customer.
As soon as the item arrives at our facilities and passes quality control, the new item will be processed and the customer will be notified as soon as it leaves our facilities.
Shipping costs for items to be exchanged or returned are the customer's responsibility.
We reserve the right not to accept more than two exchange requests for the same order.
After receiving this e-mail, LEA RODRIGUES will authorize the exchange/return, provided the reasons are justified, and will provide the address for the customer to send the Products. The customer must bear the cost of sending the products to LEA RODRIGUES.
The customer must also wait for a reply to the email from LEA RODRIGUES and we ask that you do not send the item before we reply.
The customer is responsible for all costs associated with returning the product(s). Only the value of the item(s) will be credited, and the customer is fully responsible for all shipping costs and any customs fees. In the event of items being held up by customs on re-entry into Portugal from outside the EU.
If any of the items are returned with apparent damage or if the return packaging is lost, we reserve the right to charge the Customer for the return or not refund any amount.
We recommend that returned items are sent by express or registered mail, with tracking codes, so that we know the status of the item.
Exchange procedure
To make an exchange, you have 14 calendar days from receipt of the order. To do this, all you have to do is send the item you want to exchange to the sender's address and fill in the following details:
1- The garment and size you wish to receive.
Check beforehand that the item you want to exchange is available on our website.
If the item requested for exchange is out of stock, we will contact you by e-mail and you can choose to buy another item immediately or return it. If you want to exchange for an item that is not of the same value, we will charge you for the missing amount. If you choose to exchange the size of just one piece, you don't need to send the whole set. However, we do not exchange an individual piece for another model, as we only sell the set.
2 - The name used for the purchase and the order number
As soon as the order is received at our premises, it will go through quality control and we will send the product(s) requested to the shipping address initially indicated within 5 working days.
3-Mobile phone number;
4- Address where you wish to receive the new item (in the case of an exchange);
5- If payment was made by ATM, please provide us with the IBAN (in the case of a return).
As mentioned above with regard to exchanges to non-EU countries, LEA RODRIGUES is not responsible for delays or costs associated with customs, which are the responsibility of the customer.
Returns procedure
To make a return, you have 14 calendar days from receipt of the order to send the complete set to the sender's address. You must indicate on the inside of the order that you wish to make the return, as well as your IBAN, the name used for the purchase and the order number.
The refund will be made within 10 working days of receipt of the order at our premises and will be made using the same means of payment used for the purchase.
Please note that returned items must be accompanied by their original accessories, as mentioned above.
Commercial prizes, digital products, sweepstakes and customized products.
Commercial prizes, sweepstakes offered through our social networks or any digital product are exempt from commercial value and any type of guarantee, and no exchanges or returns will be accepted.