Shipping policy

Shipping Process

We are a conscious Portuguese brand. Our products are produced in our in-house studio.
 One of our goals is to avoid waste and that's why we don't work with stock, we only produce what you buy. It can take between 4 and 6 working days to produce your products.

The process of shipping your order begins once payment has been confirmed.

As soon as the order is shipped, the customer will be notified by e-mail with the assigned shipping number and a link that will allow them to track the order on the carrier's website.

It may take up to 24 hours from receipt of the shipping confirmation for the shipping information to be updated on the carrier's website, without LEA RODRIGUES being in any way responsible.

 

What are the shipping costs?

 

Shipping costs change depending on the delivery area of the order. Customs taxes for shipments outside the European Union are borne by the customer. 

 

How long will it take for my order to arrive?

 

Delivery times are different depending on the delivery area of the order.

Portugal and Spain: 3-5 working days

Rest of the world: 5-10 working days

We'll do everything we can to guarantee that your order is delivered as soon as possible. However, these delivery times are approximate, as we cannot guarantee that there will not be occasional delays in delivery services by the carriers.

We'll send you a tracking code by email so that you can keep track of your order.

Orders are delivered Monday through Friday, except for local or national holidays, to the address the customer indicates when placing the order.

Incorrect or incomplete delivery address may result in the order being returned to LEA RODRIGUES and lead to additional costs for the customer; therefore, it’s recommended that customers always make sure that the delivery address, indicated when registering the order, is indeed correct and complete.

Once the order has been registered it is not possible to change the billing information provided. The delivery address cannot be changed by LEA RODRIGUES, however, you can change your address by contacting the carrier, requesting to change it. This request should be made as soon as possible (within the carrier's delivery times).